12 Magic Spanish Phrases for Customer Service and Reference Librarians (Orange Park) (NEFLIN)

Wednesday, July 13, 9:00 am – 4:00 pm at NEFLIN in Orange Park
This interactive, fun and powerful workshop will provide basic tools to handle language and cultural barriers in libraries.
We’ll cover words, phrases and dialogues that will open the door to your Latino patrons such as greetings, simple commands and instructions. Library vocabulary and phrases to give directions and understand questions are covered. Reference questions and answers have been included in this newly updated workshop.
Trainer: Susana Baumann, LCS Worldwide

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