20 Questions: Ready Reference

This class offers an introduction to using basic online resources to find quick answers to ready reference questions.

Library users want information fast! This two-hour live online class explores 20 of the most commonly used ready-reference web pages where librarians can find answers to questions like, “Where can I get dry ice in Atlanta?” and who said, “The more things a man is ashamed of, the more respectable he is?” Students will then have the opportunity to explore ready-reference resources further in an after-class exercise.

Learning Outcomes

After this class, students will be able to:

•Define ready reference

•Use online tools to organize and access resources

•Access free, good quality, easy to use online reference resources

•Answer common ready reference questions asked in the library

Russell Palmer earned his MLIS in 2000 from Florida State University. At FSU, Russell worked in the Harold Goldstein Library and was President of the student chapters of the American Library Association and the Special Libraries Association. After graduation, Russell began work as Interlibrary Loan and Reference Librarian at Mercer University in Macon, Ga., later earning the rank of assistant professor and Instruction and Outreach Coordinator. At Mercer, Russell effectively developed and managed the library’s information literacy program. Russell has been with SOLINET since May 2006 and works as an Educational Services Librarian. He writes and teaches classes on a variety of OCLC services, resource sharing, information literacy, and reference.

Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.

Please register at the SWLN CE Calendar at

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