Ask-A-Librarian (PLAN)

Join us for a hands-on introduction to virtual reference and the software used on Ask a Librarian, Florida’s virtual reference service. Following this workshop, you will be able to:

– Understand how to use the Instant Service software.
– Develop a comfort level with providing virtual reference assistance to statewide users.
– Be able to identify the basics of a good virtual reference transaction and how to increase your success in helping your user.
– Understand the collaborative nature of the service and learn about the electronic resources that help you help users.

Previously-trained staff who wish to increase their skill and/or comfort levels on Ask a Librarian are always highly encouraged to attend!

Register at PLAN’s website
If you have any questions, please email Traci Avet, Virtual Reference Coordinator, at .

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