Customer Service at the Library Cultivating Loyal Library Customers (Live Online – PLAN)

This customer service webinar is recommended for any staff member who interacts with customers (patrons) on a regular basis. It deals specifically with attitudes and actions for cultivating customer loyalty with both internal and external customers at the library, and offers a number of specific tools to help make the patron interaction a meaningful and memorable experience. Presented by Steve Wishnack.

Register at PLAN’s website.

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