Dealing with Angry Patrons (Online Course)

WebJunction Florida’s new course, Dealing with Angry Patrons, helps you improve your skills in dealing effectively with angry customers.  No one enjoys having to deal with an angry patron, but with proper preparation, and by developing a specific set of skills you can:

  • Minimize conflict.
  • Defuse patron anger.
  • Identify the underlying issues so that you can help find the best solution.

This course is $40, but you may have access to FREE courses through WebJunction Florida.

WebJunction Florida provides Florida library staff access to free, self-paced online courses. Please note that your WebJunction Florida registration must be approved before the list of courses becomes visible. Visit the Help/FAQ page for details on how to take courses through WebJunction Florida.

WebJunction Florida is brought to you by a Library Services and Technology Act grant from the Institute of Museum and Library Services, administered by the Florida Department of State, Division of Library and Information Services.

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