BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Florida Libraries Online Conference - ECPv6.15.18//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://floridalibrarytraining.com X-WR-CALDESC:Events for Florida Libraries Online Conference REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20230312T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20231105T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20240310T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20241103T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20250309T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20251102T070000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T133000 DTEND;TZID=America/Chicago:20240613T143000 DTSTAMP:20260430T085535 CREATED:20240415T182749Z LAST-MODIFIED:20240508T195538Z UID:12304-1718285400-1718289000@floridalibrarytraining.com SUMMARY:Strengthening Communities - Effective Outreach and Partnerships for Libraries DESCRIPTION:This session will empower libraries to become vibrant community hubs through strategic outreach and impactful partnerships. In today’s rapidly evolving landscape\, libraries play a vital role in fostering community engagement and meeting diverse needs. This webinar will explore proven strategies\, innovative approaches\, and best practices for establishing and nurturing partnerships with local organizations\, businesses\, and community members. If you’re a library staff member seeking to enhance your outreach efforts\, this session offers valuable insights to strengthen communities and promote lifelong learning. Discover how libraries can serve as catalysts for positive change and inclusive growth. \nSpeaker: Curtis Rogers URL:https://floridalibrarytraining.com/event/neflin-session-3/ CATEGORIES:Outreach/Partnerships ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Outreach-Partnerships.png ORGANIZER;CN="NEFLIN":MAILTO:office@neflin.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T133000 DTEND;TZID=America/Chicago:20240613T143000 DTSTAMP:20260430T085535 CREATED:20240415T182305Z LAST-MODIFIED:20240507T143551Z UID:12297-1718285400-1718289000@floridalibrarytraining.com SUMMARY:5 Star Customer Service DESCRIPTION:An announcement that there’s a new\, mandatory Customer Service Training coming would most likely be met with groans and comments like\, “We don’t need any more training! We already give great customer service!” And that’s probably true. Still\, in these days of high competition and even higher expectations\, great isn’t good enough anymore. Today’s library staff members need to offer the greatest customer service\, which means connecting with and in the community\, surprising users by meeting needs they didn’t even know they had and building relationships both real and virtual. This session will offer suggestions on just how to make that move from great….to greatest! \nSpeaker: Catherine Hakala-Ausperk URL:https://floridalibrarytraining.com/event/5-star-customer-service/ CATEGORIES:Customer Service ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Customer-Service.png ORGANIZER;CN="SEFLIN":MAILTO:training@seflin.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T133000 DTEND;TZID=America/Chicago:20240613T143000 DTSTAMP:20260430T085535 CREATED:20240415T181832Z LAST-MODIFIED:20240507T143546Z UID:12291-1718285400-1718289000@floridalibrarytraining.com SUMMARY:Wind in Their Sails: the built environment’s role in fostering community DESCRIPTION:According to the annual World Happiness Report the key to happiness lies in maintaining strong social support structures and meaningful relationships. When human wellbeing drives design\, libraries become vibrant hubs for community gathering\, hosts to impactful partnerships\, and platforms for service innovation. This talk will describe the key tenets of human-centric design and show how great library buildings foster connected communities. \nSpeaker: Traci Lesneski\, MSR Designs URL:https://floridalibrarytraining.com/event/tblc-session-3/ CATEGORIES:Creating Spaces ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/creating-spaces.png ORGANIZER;CN="TBLC":MAILTO:kelly@tblc.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T133000 DTEND;TZID=America/Chicago:20240613T143000 DTSTAMP:20260430T085535 CREATED:20240415T180901Z LAST-MODIFIED:20240506T180721Z UID:12284-1718285400-1718289000@floridalibrarytraining.com SUMMARY:Unlock the Potential of AI in Your Library DESCRIPTION:Learn how artificial intelligence (AI) can transform your library’s services. This course demystifies AI\, introduces essential concepts and terminology\, and showcases practical AI tools for enhancing productivity\, content creation\, and research in the library setting. \nSpeaker: Regina Burgess URL:https://floridalibrarytraining.com/event/plan-ai-3/ CATEGORIES:Artificial Intelligence ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Artificial-Intelligence.png ORGANIZER;CN="PLAN":MAILTO:regina@planfl.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T133000 DTEND;TZID=America/Chicago:20240613T143000 DTSTAMP:20260430T085535 CREATED:20240415T180155Z LAST-MODIFIED:20240507T143541Z UID:12277-1718285400-1718289000@floridalibrarytraining.com SUMMARY:The State of Social Media: Trends & Challenges DESCRIPTION:Social media for a library is no longer a novelty; it’s part of how most modern-day libraries operate. However\, social media as a platform has changed…a lot! It’s not the same as it was ten\, five\, or even one year ago. And it’s not just user demographics that have changed…how and why people use it (or perhaps don’t) have also evolved\, and perhaps in some unexpected ways. In an environment that seems to be changing every moment\, join social media author Laura Solomon for an in-depth look at what’s happening now with social media and the challenges libraries have going forward. \nSpeaker: Laura Solomon URL:https://floridalibrarytraining.com/event/the-state-of-social-media-trends-challenges/ CATEGORIES:Marketing/Branding ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Marketing-Branding-1.png ORGANIZER;CN="SWFLN":MAILTO:amy@swfln.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T121500 DTEND;TZID=America/Chicago:20240613T131500 DTSTAMP:20260430T085535 CREATED:20240415T182701Z LAST-MODIFIED:20240508T195814Z UID:12301-1718280900-1718284500@floridalibrarytraining.com SUMMARY:Non-Profiteers Unite! DESCRIPTION:Chambers of Commerce have it all figured out when it comes to collaborating and promoting business.\nEach community Chamber has a structure\, membership\, a strategic plan all to support for-profit interests. They have a goal\, a presence in the community and a network of contacts that mutually support each other. So why not non-profits? Why can’t there be a community-wide organization for non-profiteers instead of the traditional silo approaches? \n\nThis presentation will provide a roadmap to:\nIdentifying fellow non-profits in your community\nHow to gather and collaborate with each other\nDetermining community-wide goals\nHow to implement them\nHow to sustain and further develop this community engagement initiative.\n\nThe nonprofits’ role in the community is as important as the profits; however\, many times it is difficult to go it alone. Whether it is due to budgets\, personnel\, infrastructure or political climate\, an organizational approach will have strength in numbers providing greater resources mutually shared by all. Non-Profiteers unite! This is your time! \nSpeaker: Gene Coppola URL:https://floridalibrarytraining.com/event/neflin-session-2/ CATEGORIES:Outreach/Partnerships ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Outreach-Partnerships.png ORGANIZER;CN="NEFLIN":MAILTO:office@neflin.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T121500 DTEND;TZID=America/Chicago:20240613T131500 DTSTAMP:20260430T085535 CREATED:20240415T182220Z LAST-MODIFIED:20240507T143514Z UID:12295-1718280900-1718284500@floridalibrarytraining.com SUMMARY:Customer Interaction Strategies: 3 Sides of Success DESCRIPTION:Join Maurice Coleman\, Principal with Coleman & Associates and host of the “T is for Training” podcast and consultant with over thirty years of customer service delivery and management experience. Participants in this workshop/event will get customer service insights\, practical advice\, and useful tools to create consistently positive customer interactions and defuse potentially challenging customer situations. You will learn about effective strategies and tips for creating positive experiences with customers\, coworkers\, and constituents. \nMaurice Coleman\nMaurice Coleman [he/him/his] is the Principal of Coleman & Associates. As a trainer\, coach\, and keynote speaker\, Maurice has thirty years of experience helping people and organizations empower themselves with better leadership\, communication\, and technology skills to create positive change. URL:https://floridalibrarytraining.com/event/seflin-breakout-2/ CATEGORIES:Customer Service ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Customer-Service.png ORGANIZER;CN="SEFLIN":MAILTO:training@seflin.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T121500 DTEND;TZID=America/Chicago:20240613T131500 DTSTAMP:20260430T085535 CREATED:20240415T181252Z LAST-MODIFIED:20240507T143510Z UID:12288-1718280900-1718284500@floridalibrarytraining.com SUMMARY:Fostering Collaboration and Innovation in Library Makerspaces DESCRIPTION:Born after a fire and during a pandemic\, the Sunderland Foundation Innovation Lab marks its third anniversary this summer. We celebrate each day as an opportunity to inspire creativity\, facilitate learning\, and spark joy among our campus and community visitors. Planning for a two-story lab in the main library began years before our slow opening; some spaces remain under construction. \nIn this session we’ll describe decision-making for innovation spaces and talk about how community involvement shapes our offerings. Our innovation lab has spaces designed to promote academic innovation and community engagement. Equipment and tools are selected based on community need\, equity\, and accessibility. Join us in a conversation about the future of communal innovation spaces and their role in libraries. \nSpeakers: Jeff Sheldon and Carol Sevin\, K-State Libraries URL:https://floridalibrarytraining.com/event/tblc-session-2/ CATEGORIES:Creating Spaces ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/creating-spaces.png ORGANIZER;CN="TBLC":MAILTO:kelly@tblc.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T121500 DTEND;TZID=America/Chicago:20240613T131500 DTSTAMP:20260430T085535 CREATED:20240415T180759Z LAST-MODIFIED:20240507T143506Z UID:12282-1718280900-1718284500@floridalibrarytraining.com SUMMARY:Making AI Work for You DESCRIPTION:As AI continues to evolve\, there are more and more opportunities to use it within your environments and everyday work life. In fact\, you probably have been using some form of AI over the last 10 years. This session is focused on highlighting some key products that allow a very “turnkey” approach to AI — whether that’s firing up chatbots\, looking at your data to analyze and automate\, or even AI to help you become a more efficient library leader. Brian Pichman of the Evolve Project will share some his favorite tools to not only increase productivity but harness AI in a responsible and ethical way. \nSpeaker: Brian Pichman URL:https://floridalibrarytraining.com/event/making-ai-work-for-you/ CATEGORIES:Artificial Intelligence ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Artificial-Intelligence.png ORGANIZER;CN="PLAN":MAILTO:regina@planfl.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T121500 DTEND;TZID=America/Chicago:20240613T131500 DTSTAMP:20260430T085535 CREATED:20240415T175744Z LAST-MODIFIED:20240610T222507Z UID:12273-1718280900-1718284500@floridalibrarytraining.com SUMMARY:When—and How—To Level Up Your Marketing DESCRIPTION:Lots of libraries realize their marketing isn’t exactly razor-sharp … but in a nonprofit world where budgets are tight\, they’re not sure what to do about it. In this session\, the team from Low Octave Brand Foundations will lay out a framework libraries can use to evaluate their existing marketing and then craft a strategy to push it forward—on any budget. We’ll also help you think through what to take on with an in-house team; when it makes sense to partner with an external agency; and how to approach an external project in a way that ensures success and makes financial sense. \nSpeaker: Low Octave Brand Foundations\nNathan McDonald\, Aaron Johnson\, and Steve Hendershot \nSteve is a content marketing expert\, multimedia journalist and bestselling author who works with innovative brands including Adobe\, Qualtrics and Staples. In 2022 alone\, he was honored with two Content Marketing Awards from the Content Marketing Institute; a Peter J. Lisagor Award for excellence in Chicago journalism; and an award from the Academy of Interactive & Visual Arts for the top-rated podcast he hosts on behalf of the Project Management Institute. \nAaron crafts distinctive brand identities for a broad range of organizations\, from municipalities and universities to pizzerias and Harley-Davidson dealerships. He has served as creative director at multiple branding agencies\, and also was art director of industry-leading insurer State Farm. He excels at distilling a company’s ethos and product focus into a single\, cohesive idea\, expressed visually in a meaningful\, memorable brand identity. \nNathan is a strategy specialist and graphic designer\, as well as a Certified StoryBrand Guide. In the latter role\, he translates organizational opportunities and challenges into a compelling\, narrative sales strategy\, drawing on the StoryBrand framework as well as his extensive experience as an in-house creative director in both commercial and nonprofit settings. He serves as our workshop facilitator and project manager\, and also deploys his skills as a visual storyteller to help craft your brand’s new or reimagined visual identity and website. URL:https://floridalibrarytraining.com/event/low-octave-brand-foundations-branding-and-marketing/ CATEGORIES:Marketing/Branding ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Marketing-Branding-1.png ORGANIZER;CN="SWFLN":MAILTO:amy@swfln.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T101500 DTEND;TZID=America/Chicago:20240613T111500 DTSTAMP:20260430T085535 CREATED:20240415T182633Z LAST-MODIFIED:20240606T202708Z UID:12299-1718273700-1718277300@floridalibrarytraining.com SUMMARY:Memory Lab and Beyond at Jacksonville Public Library DESCRIPTION:In January 2024\, Jacksonville Public Library was awarded a $1M grant from the Mellon Foundation to expand and enhance its Memory Lab and the resources of its African American History Collection. During this presentation\, the grant implementation team will give a brief overview of the 5-year project and discuss some of the ways they are developing partnerships with local organizations and individuals to build an African American History Digital Community Archive. \nSpeakers: From Jacksonville Public Library: \nDevon Holland\, Manager for Special Projects\nLaura Minor\, Manager for Special Collections\nImani Phillips\, Special Collections Historian\nNina Kostic\, Cataloging & Digitization Manager URL:https://floridalibrarytraining.com/event/neflin-session-1/ CATEGORIES:Outreach/Partnerships ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Outreach-Partnerships.png ORGANIZER;CN="NEFLIN":MAILTO:office@neflin.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T101500 DTEND;TZID=America/Chicago:20240613T111500 DTSTAMP:20260430T085535 CREATED:20240415T182158Z LAST-MODIFIED:20240507T143436Z UID:12293-1718273700-1718277300@floridalibrarytraining.com SUMMARY:Convincing Communities to Collaborate With Libraries DESCRIPTION:Every library wants to provide high-quality customer service and great user experiences. So who exactly is responsible for that? Frontline staff who interact with the public\, right? Perhaps IT folks who manage website functionality? Maybe administrators who set policies? What about security guards who make first contact? Tech services workers who stick spine labels on books? Believe it or not\, the answer is all of the above—plus everyone else you can think of. \nThis session will open your eyes to the myriad ways that library customers (and potential users) assess your organization every day. Looking through the lens of “brand touchpoints\,” you’ll learn how every employee\, and every space\, and every item that’s related to your library affects public perception. And if you want to be seen as a community anchor\, you can strategically work toward that by getting all hands on deck. \nCommunications consultant Kathy Dempsey will share real examples of how laypeople see and discuss libraries\, and will offer guidelines on how to be a positive touchpoint. This session is meant to inspire listeners to strive toward their best work and prove to locals that libraries are worthy community partners. \nLearning Outcomes: \n\nRealizing that every employee at any level affects the public’s perception of the library.\nUnderstanding how each person can work toward improving public perception to help their library be recognized as a vital community anchor and a force for the public good.\n\nKathy Dempsey \nKathy Dempsey wrote the popular how-to book The Accidental Library Marketer and founded her own marketing consultancy\, Libraries Are Essential. Her work is dedicated to helping librarians and information professionals promote their value and expertise in order to gain respect and funding. \nKathy has been the Editor of Marketing Library Services newsletter for 30 years. In 2015\, she founded the Library Marketing and Communications Conference\, and chaired the show’s first 3 years. She’s a longtime member of the New Jersey Library Association\, and recently finished serving a 3-year term on the Executive Board of LibraryLinkNJ\, a statewide co-op. \nThis writer\, editor\, and marketing maven likes to sprinkle her presentations with humor to make marketing concepts more interesting and accessible. She continues to fight the stereotypes that librarians are boring and that “marketing” is a dirty word. URL:https://floridalibrarytraining.com/event/seflin-breakout-1/ CATEGORIES:Customer Service ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Customer-Service.png ORGANIZER;CN="SEFLIN":MAILTO:training@seflin.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T101500 DTEND;TZID=America/Chicago:20240613T111500 DTSTAMP:20260430T085535 CREATED:20240415T181151Z LAST-MODIFIED:20240507T143422Z UID:12286-1718273700-1718277300@floridalibrarytraining.com SUMMARY:Reimagining Your Library Space: How to Increase the Vibes in Your Library No Matter What Your Budget DESCRIPTION:Librarians are leading the way in creating future-ready citizens – now we need to update our spaces to match. In this session\, attendees will get inspiration for transforming their library spaces. You’ll learn how to survey students and patrons\, create a focus group\, and use design thinking to brainstorm ideas for your space. We’ll discuss budget friendly ways to change your space as well as how to find funding. No matter where you’re at\, you’ll find ideas for reimagining your space in this session. \nSpeaker: Diana Rendina URL:https://floridalibrarytraining.com/event/reimagining-your-library-space-how-to-increase-the-vibes-in-your-library-no-matter-what-your-budget/ CATEGORIES:Creating Spaces ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/creating-spaces.png ORGANIZER;CN="TBLC":MAILTO:kelly@tblc.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T101500 DTEND;TZID=America/Chicago:20240613T111500 DTSTAMP:20260430T085535 CREATED:20240415T180552Z LAST-MODIFIED:20240507T143418Z UID:12279-1718273700-1718277300@floridalibrarytraining.com SUMMARY:Putting the Human(ity) in AI DESCRIPTION:Teaching Patrons about AI: AI is here to stay and out in the *wild*! We need to help patrons (& ourselves!) understand different types of AI\, where AI tools can help and where they can’t! Let’s help our patrons be AI savvy. \nSpeaker: Robin Fay URL:https://floridalibrarytraining.com/event/putting-the-humanity-in-ai/ CATEGORIES:Artificial Intelligence ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Artificial-Intelligence.png ORGANIZER;CN="PLAN":MAILTO:regina@planfl.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T101500 DTEND;TZID=America/Chicago:20240613T111500 DTSTAMP:20260430T085535 CREATED:20240415T175137Z LAST-MODIFIED:20240507T143408Z UID:12263-1718273700-1718277300@floridalibrarytraining.com SUMMARY:Back to Basics: Creating a Marketing Plan DESCRIPTION:Have you been tasked with handling marketing for your library\, but don’t know where to start? Work is always easier when you have a plan. Fortunately\, creating a marketing and communications plan doesn’t have to be difficult. In this session we will discuss how to create a simple marketing and communications plan for your library with audiences\, goals\, key messages and strategies. Then we’ll talk about how you can use that framework to create plans for special projects\, programs\, events and other initiatives. The more you can plan ahead\, the easier it will be to respond to requests when they come. \nSpeaker: Cordelia Anderson URL:https://floridalibrarytraining.com/event/marketingplan/ CATEGORIES:Marketing/Branding ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Marketing-Branding-1.png ORGANIZER;CN="SWFLN":MAILTO:amy@swfln.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240613T090000 DTEND;TZID=America/Chicago:20240613T100000 DTSTAMP:20260430T085535 CREATED:20240415T173301Z LAST-MODIFIED:20240415T181654Z UID:12251-1718269200-1718272800@floridalibrarytraining.com SUMMARY:Anchoring Relationships for Engaged\, Supportive Communities DESCRIPTION:How do you grow and sustain a community of actively engaged library users and supporters? The answer lies in building broad and deep relationships with the people we serve. When we face challenging circumstances\, relationships are what help us weather the storm. This keynote will help us shift our mindset from marketing and promotion to one of relationship-building\, empowering you to show your community the immense value of their library while also improving the relevance and impact of your services. \nSpeaker: Dr. Audrey Barbakoff\, EdD\, MLIS – CEO Co/Lab Capacity \nBio: Dr. Audrey Barbakoff is the CEO of Co/Lab Capacity\, which provides community-centered consulting and training for libraries and social good organizations. \nDuring more than a decade working in public libraries\, she fostered a passion for community engagement and leadership. Her innovative and inclusive work has been recognized by Library Journal Movers & Shakers\, the Kitsap Peninsula Business Journal 40 Under 40\, the Freedom to Read Foundation\, and the Urban Libraries Council. \nIn addition to her MLIS from the University of Washington\, Dr. Barbakoff holds an EdD in organizational change and leadership from the University of Southern California. Her dissertation research focused on building organizational capacity for equity\, diversity\, and inclusion in public libraries through community-led programs. Her newest book is The Twelve Steps to a Community-Led Library. Find her at www.colabcapacity.com. URL:https://floridalibrarytraining.com/event/anchoring-relationships-for-engaged-supportive-communities/ CATEGORIES:Keynote ATTACH;FMTTYPE=image/png:https://floridalibrarytraining.com/wp-content/uploads/2024/04/Keynote.png END:VEVENT END:VCALENDAR