Tuesday, October 4, 10:00 – 11:00 am on your DESKTOP
What do you do when a customer or employee gets in your face or in your space? How do you react?or do you run and hide from it? What is the secret to handling situations with difficult angry customers while maintaining your composure and professionalism? How can we de-emotionalize ourselves to the situations so that we don?t get caught up in them? This webinar explores our dealings with other people by defining the source of their anger and difficult behavior, (hint: it?s not usually the person, it?s their behavior) and gives you a step by step approach to help you effectively diffuse and resolve these situations.
Virtual Trainer: Andrew Sanderbeck, People ~ Connect Institute