Handling Customer Complaints Without Taking Things Personally (Online) (NEFLIN)

Wednesday, October 26, 1:00 – 2:00 pm on your DESKTOP

In the words of Eleanor Roosevelt: “No one can make you feel inferior without your permission.” Do you let your co-workers or unhappy patrons’ angry words get you down? This webinar gives information and techniques to help you handle both internal and external customer complaints without feeling personally attacked or getting angry and defensive. Participants will learn and begin to master:

  • 3 powerful techniques for not taking things personally
  • The benefits of not taking things personally
  • Insights into the problems with “the story” we keep telling ourselves about complaining customers

Virtual Trainer: Andrew Sanderbeck, People ~ Connect Institute


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