NEFLIN Cyborgology: Embrace the Value of “Tech” in High-Tech Customer Service


The age of high-tech, high-touch customer service is here. Be inspired to get “on-line” with our digital world, what it teaches us about service, and how our roles change with the “e-mergence” of advancing technology and changing expectations. Be encouraged to move past hesitancy and embrace the technological companion to the high-touch aspect of our service.

Virtual Trainer: Lauren Burnett, Center for Inner Quality

NEFLIN classes are open to library staff in Florida only.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.

Cancellation Deadline is 9 am on May 9.
Otherwise, no show fees may apply. See all NEFLIN CE policies at

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