Self-Service in Libraries: Lessons to Be Learned from the Retail World (Online)

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NCR, the world leader in self-service technologies has helped more than 150 retailers in over 25 countries achieve cost efficiencies and improved customer service through self check-out. Company experts will share valuable lessons learned from studies done in retail environments covering:

•         Customer Experience: Human Interaction and Reaction

•         Optimized Placement and Configuration Target Utilization

•         Dashboard Metrics to Measure Success


Monica Hachem, Solution Marketing, NCR Corporation

Jennie Johnson, Human Factors Engineering, NCR Corporation

Shai Robkin, President and CEO, ITG
Co-author of the “Radio Frequency Identification Handbook for Librarians”(Libraries Unlimited, 2007), and an early identifier of the power of RFID technology for libraries.

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