Its a fact. Your ability to communicate effectively with others in the library can be the difference between success and stress in your workplace. The Strengthening Your Communication Skills webinar is an interactive training session that provides you with proven techniques to gain the essential communication and people skills you need to be more successful at work.
Participants will learn and begin to master:
-Techniques for being more effective in the 4 key areas of communication
-Dealing quickly and effectively with those who challenge you or put you down in front of others
-Gaining enthusiasm and support for their ideas from others
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinar.
Staff from Florida libraries may register for this workshop at no charge. Priority will be given to TBLC members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.