The Paraprofessional Series includes four one-hour webinars geared toward library support staff or any staff interested in professional development.
Pt. 4: Communication Skills for Library Staff
Did you ever notice that two people can say the same words – and experience totally different responses from others?
Nonverbal communication skills including the sound of your voice, the look on your face, and body language, can make a huge difference in our ability to communicate effectively with others. Fortunately, you can learn and master what these skills and communicate more effectively on a consistent basis. In this webinar you will learn how to identify and improve the fine points of your workplace and improve their communication skills.
By applying the information in this webinar attendees will feel more confident and relaxed when dealing with library users and employees including those occasionally difficult customers.
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.
Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.