Using Social Services Techniques with Challenging Library Customers (Lee Co.)

Your busy library is visited every day by people who present service delivery challenges and stretch your ability to help them with their information needs, particularly those seeking help with E-government forms and web sites. This workshop will help you assess their needs and information seeking/using limitations and give you strategies and approaches to help them. As a former social services provider, Ruth O’Donnell can help you learn to combine some of the skills of the social services field with your own information services skills.

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