Your busy library is visited every day by people who present service delivery challenges and stretch your ability to help them with their information needs, particularly those seeking help with E-government forms and web sites. This workshop will help you assess their needs and information seeking/using limitations and give you strategies and approaches to help them. As a former social services provider, Ruth O’Donnell can help you learn to combine some of the skills of the social services field with your own information services skills.
