00:37:37 Christina Wells: social connections 00:37:53 Theresa Arriaga: Literacy for adults 00:42:37 Christina Wells: have conversations and actively listen 00:42:41 Gemma grose@flaglercounty.gov: see what is being checked out regularly 00:42:47 Raymond Neal: Start with recommending something similar to what they're checking out or looking at 00:42:48 Theresa Arriaga: Feedback from staff 00:42:56 Charlie Cantley: On a community level, I try to notice what needs aren't being met - what people are asking for (programs, resources, etc) 00:48:07 Gemma grose@flaglercounty.gov: repeating back the patron's question so they know you heard and understood them 00:48:16 Christina Wells: I try to thank everyone for coming in when they are leaving 00:48:30 Gloria Buenavista: smiling and asking questions for clarifications 00:49:01 Sue Ane Stumpo: Greeting them by name, especially our transient population 00:53:53 Dania Soriano: We have one-to-one "Bring your device" program for older adults 00:54:04 Gemma grose@flaglercounty.gov: We have a large teen population that identify as gay. So we make sure to make displays that highlight YA authors that are also from the same community. 00:54:21 Gloria Buenavista: greeting them by name and lately we have been doing reader's advisory webinars to familiarized with the collection 01:04:32 Christina Wells: Nice! 01:05:43 Christina Wells: We finally have mobile printing 01:05:48 Gloria Buenavista: the mobile printing among younger generation 01:06:21 Dania Soriano: We have a mobile lending program with hotspots, tablets and chromebooks that circulate for 30 days and mobile printing 01:06:35 Christina Wells: Wow! That's awesome 01:06:47 Gloria Buenavista: oh yeah that too. we are always out 01:11:41 Christina Wells: We are making more of our programs multi-generational, because that's what family units increasingly look like as finances are challenged 01:12:00 Theresa Arriaga: We try to do engaging displays, that creates dialoging amongst patrons 01:12:18 Dinorah Johns: Bible Studies. 01:13:16 Gemma grose@flaglercounty.gov: Cooking program for seniors with a focus on budgets and cooking for 2 01:18:23 Theresa Arriaga: Can you please repeat the training subjects you mentioned - Effective Communication... 01:18:48 Christina Wells: I participated in the Disney Leadership Institute and it was one of the most impactful courses I've ever taken 01:18:59 Gemma grose@flaglercounty.gov: We took training that focused on patrons on the spectrum. It was very valuable. 01:19:03 Charlie Cantley: I'm making an attempt to watch more webinars on specific groups of people 01:19:07 Amanda Stinchcomb: I love training that reminds staff that they can lead at any level and in any role. 01:23:46 Christina Wells: We use paper surveys - and we have a comment box 01:28:18 Theresa Arriaga: Thank you 01:28:27 Raymond Neal: mary.canfield@claycountygov.com 01:28:37 Charlie Cantley: Thanks you! 01:28:38 Christina Wells: Thanks Mary! 01:28:41 Gloria Buenavista: Thank you, Mary 01:28:46 Katie Jackson: Thanks Mary! 01:28:51 Sue Ane Stumpo: Thank you! 01:28:52 Gloria Buenavista: HI, Raymond 01:28:56 Beth Cox: Thank you! 01:28:58 Amanda Stinchcomb: Thank you! 01:29:09 Ross Woodbridge: Thanks! Great information.