Say What? Communicating More Effectively with Others

Communication skills are some of the most important skills that you need to develop to be successful in the workplace and in life. We are constantly communicating! We talk to people face to face, and we listen when people talk to us. We write emails and reports, and we read the documents that are sent to us. Communication, therefore, is a process that involves at least two people – a sender and a receiver. For it to be successful, the receiver must understand the message in the way that the sender intended. Join Andrew for this interactive and informative program and leave with takeaway tips and techniques you can use at work, at home or wherever you go! Participants will learn and begin to master: Techniques for being more effective in the 4 key areas of communication; The Channel of Communication: How to use it more effectively; How to give directions that people will understand the first time; The art, skill and benefits of being an active listener; Two questions to ask that build relationships and respect.

Andrew Sanderbeck
Andrew Sanderbeck is a respected presenter, coach and consultant. He has worked with library organizations for more than 20 years. He champions Meliorism, the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion and kindness. He now resides in Wadsworth, Ohio with his wife Michelle, new rescue dog Sasha, and enjoys visiting his grandchildren in Pennsylvania.