5 Star Customer Service
June 13 @ 1:30 pm - 2:15 pm CDT
An announcement that there’s a new, mandatory Customer Service Training coming would most likely be met with groans and comments like, “We don’t need any more training! We already give great customer service!” And that’s probably true. Still, in these days of high competition and even higher expectations, great isn’t good enough anymore. Today’s library staff members need to offer the greatest customer service, which means connecting with and in the community, surprising users by meeting needs they didn’t even know they had and building relationships both real and virtual. This session will offer suggestions on just how to make that move from great….to greatest!
Speaker: Catherine Hakala-Ausperk
This project was funded either under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services or the Library Cooperative Grant program. Florida’s LSTA and LCG programs are administered by the Department of State’s Division of Library and Information Services.