Customer Interaction Strategies: 3 Sides of Success
June 13 @ 12:15 pm - 1:00 pm CDT
Join Maurice Coleman, Principal with Coleman & Associates and host of the “T is for Training” podcast and consultant with over thirty years of customer service delivery and management experience. Participants in this workshop/event will get customer service insights, practical advice, and useful tools to create consistently positive customer interactions and defuse potentially challenging customer situations. You will learn about effective strategies and tips for creating positive experiences with customers, coworkers, and constituents.
Maurice Coleman
Maurice Coleman [he/him/his] is the Principal of Coleman & Associates. As a trainer, coach, and keynote speaker, Maurice has thirty years of experience helping people and organizations empower themselves with better leadership, communication, and technology skills to create positive change.
This project was funded either under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services or the Library Cooperative Grant program. Florida’s LSTA and LCG programs are administered by the Department of State’s Division of Library and Information Services.