Every library wants to provide high-quality customer service and great user experiences. So who exactly is responsible for that? Frontline staff who interact with the public, right? Perhaps IT folks […]
Join Maurice Coleman, Principal with Coleman & Associates and host of the “T is for Training” podcast and consultant with over thirty years of customer service delivery and management experience. […]
An announcement that there's a new, mandatory Customer Service Training coming would most likely be met with groans and comments like, "We don't need any more training! We already give […]
This project was funded either under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services or the Library Cooperative Grant program. Florida’s LSTA and LCG programs are administered by the Department of State’s Division of Library and Information Services.