Keynote
Keynote: Wholehearted Libraries: Meeting the Needs of the Community with Dr. Michael Stephens
Slides
Chat
The Heart of Programming
Let’s Get Social! A Sign of Something More for Deaf Inclusion with Teresa Steinmeyer McKillop
Handout 1
Handout 2
Chat
Program Planning with Universal Design: Maximizing Users by Maximizing Usability with Dr. K.T. Vaughan
Handout
Slides
Chat
Dementia–Friendly – How Libraries Help with Fatima Perkins
Slides
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The Heart of Leadership
Servant Leadership in Your Library with Linda Bruno
Handout
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Leadership: Challenges and Rewards with Doug Crane
Chat
Introverted Leadership: Using Your Strengths to Transform Your Organization with Elaina Norlin
Chat
The Heart of Customer Service
The Heartbeat of the Library: Customer Service with Mary Canfield
Handout
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Making Customer Service HEARTfelt with Linda Bruno
Handout
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Library Signage: The Good, the Bad and the Ugly with Curtis Rogers
Handout
Slides
Chat
The Heart of Outreach
People-Centered Work: Using Creative Thinking to Meet People Where They Are with Stacie Ledden
Chat
Reaching Out, Welcoming In: Connecting With People in the Shadows with Kathy Dempsey
Handout
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Promoting Ourselves in the Community with Linda Bruno
Handout
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The Heart of Physical Spaces
Why You Should Master Plan Your Library Buildings with Dr. Tracy Elliott and Amanda Gascon
Chat
Creating Effective Library Signage: Incorporating Empathy and User Experience (UX) Design Principles with Mark Aaron Polger
Chat
Facility Assessments with Rick McCarthy and Darren Schretter
Chat