Anchoring Relationships for Engaged, Supportive Communities
How do you grow and sustain a community of actively engaged library users and supporters? The answer lies in building broad and deep relationships with the people we serve. When […]
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Back to Basics: Creating a Marketing Plan
Have you been tasked with handling marketing for your library, but don’t know where to start? Work is always easier when you have a plan. Fortunately, creating a marketing and […]
Putting the Human(ity) in AI
Teaching Patrons about AI: AI is here to stay and out in the *wild*! We need to help patrons (& ourselves!) understand different types of AI, where AI tools can […]
Reimagining Your Library Space: How to Increase the Vibes in Your Library No Matter What Your Budget
Librarians are leading the way in creating future-ready citizens – now we need to update our spaces to match. In this session, attendees will get inspiration for transforming their library […]
Convincing Communities to Collaborate With Libraries
Every library wants to provide high-quality customer service and great user experiences. So who exactly is responsible for that? Frontline staff who interact with the public, right? Perhaps IT folks […]
Memory Lab and Beyond at Jacksonville Public Library
In January 2024, Jacksonville Public Library was awarded a $1M grant from the Mellon Foundation to expand and enhance its Memory Lab and the resources of its African American History […]
When—and How—To Level Up Your Marketing
Lots of libraries realize their marketing isn’t exactly razor-sharp … but in a nonprofit world where budgets are tight, they’re not sure what to do about it. In this session, […]
Making AI Work for You
As AI continues to evolve, there are more and more opportunities to use it within your environments and everyday work life. In fact, you probably have been using some form […]
Fostering Collaboration and Innovation in Library Makerspaces
Born after a fire and during a pandemic, the Sunderland Foundation Innovation Lab marks its third anniversary this summer. We celebrate each day as an opportunity to inspire creativity, facilitate […]
Customer Interaction Strategies: 3 Sides of Success
Join Maurice Coleman, Principal with Coleman & Associates and host of the “T is for Training” podcast and consultant with over thirty years of customer service delivery and management experience. […]
Non-Profiteers Unite!
Chambers of Commerce have it all figured out when it comes to collaborating and promoting business. Each community Chamber has a structure, membership, a strategic plan all to support for-profit […]
The State of Social Media: Trends & Challenges
Social media for a library is no longer a novelty; it’s part of how most modern-day libraries operate. However, social media as a platform has changed...a lot! It’s not the […]
Unlock the Potential of AI in Your Library
Learn how artificial intelligence (AI) can transform your library's services. This course demystifies AI, introduces essential concepts and terminology, and showcases practical AI tools for enhancing productivity, content creation, and […]
Wind in Their Sails: the built environment’s role in fostering community
According to the annual World Happiness Report the key to happiness lies in maintaining strong social support structures and meaningful relationships. When human wellbeing drives design, libraries become vibrant hubs […]
5 Star Customer Service
An announcement that there's a new, mandatory Customer Service Training coming would most likely be met with groans and comments like, "We don't need any more training! We already give […]
Strengthening Communities – Effective Outreach and Partnerships for Libraries
This session will empower libraries to become vibrant community hubs through strategic outreach and impactful partnerships. In today's rapidly evolving landscape, libraries play a vital role in fostering community engagement […]
This project was funded either under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services or the Library Cooperative Grant program. Florida’s LSTA and LCG programs are administered by the Department of State’s Division of Library and Information Services.