How do you grow and sustain a community of actively engaged library users and supporters? The answer lies in building broad and deep relationships with the people we serve. When we face challenging circumstances, relationships are what help us weather the storm. This keynote will help us shift our mindset from marketing and promotion to […]
Have you been tasked with handling marketing for your library, but don’t know where to start? Work is always easier when you have a plan. Fortunately, creating a marketing and communications plan doesn’t have to be difficult. In this session we will discuss how to create a simple marketing and communications plan for your library […]
Teaching Patrons about AI: AI is here to stay and out in the *wild*! We need to help patrons (& ourselves!) understand different types of AI, where AI tools can help and where they can't! Let's help our patrons be AI savvy. Speaker: Robin Fay
Librarians are leading the way in creating future-ready citizens – now we need to update our spaces to match. In this session, attendees will get inspiration for transforming their library spaces. You’ll learn how to survey students and patrons, create a focus group, and use design thinking to brainstorm ideas for your space. We’ll discuss […]
Every library wants to provide high-quality customer service and great user experiences. So who exactly is responsible for that? Frontline staff who interact with the public, right? Perhaps IT folks who manage website functionality? Maybe administrators who set policies? What about security guards who make first contact? Tech services workers who stick spine labels on […]
In January 2024, Jacksonville Public Library was awarded a $1M grant from the Mellon Foundation to expand and enhance its Memory Lab and the resources of its African American History Collection. During this presentation, the grant implementation team will give a brief overview of the 5-year project and discuss some of the ways they are […]
Lots of libraries realize their marketing isn’t exactly razor-sharp … but in a nonprofit world where budgets are tight, they’re not sure what to do about it. In this session, the team from Low Octave Brand Foundations will lay out a framework libraries can use to evaluate their existing marketing and then craft a strategy […]
As AI continues to evolve, there are more and more opportunities to use it within your environments and everyday work life. In fact, you probably have been using some form of AI over the last 10 years. This session is focused on highlighting some key products that allow a very "turnkey" approach to AI — […]
Born after a fire and during a pandemic, the Sunderland Foundation Innovation Lab marks its third anniversary this summer. We celebrate each day as an opportunity to inspire creativity, facilitate learning, and spark joy among our campus and community visitors. Planning for a two-story lab in the main library began years before our slow opening; […]
Join Maurice Coleman, Principal with Coleman & Associates and host of the “T is for Training” podcast and consultant with over thirty years of customer service delivery and management experience. Participants in this workshop/event will get customer service insights, practical advice, and useful tools to create consistently positive customer interactions and defuse potentially challenging customer […]
Chambers of Commerce have it all figured out when it comes to collaborating and promoting business. Each community Chamber has a structure, membership, a strategic plan all to support for-profit interests. They have a goal, a presence in the community and a network of contacts that mutually support each other. So why not non-profits? Why […]
Social media for a library is no longer a novelty; it’s part of how most modern-day libraries operate. However, social media as a platform has changed...a lot! It’s not the same as it was ten, five, or even one year ago. And it’s not just user demographics that have changed…how and why people use it […]
Learn how artificial intelligence (AI) can transform your library's services. This course demystifies AI, introduces essential concepts and terminology, and showcases practical AI tools for enhancing productivity, content creation, and research in the library setting. Speaker: Regina Burgess
According to the annual World Happiness Report the key to happiness lies in maintaining strong social support structures and meaningful relationships. When human wellbeing drives design, libraries become vibrant hubs for community gathering, hosts to impactful partnerships, and platforms for service innovation. This talk will describe the key tenets of human-centric design and show how […]
An announcement that there's a new, mandatory Customer Service Training coming would most likely be met with groans and comments like, "We don't need any more training! We already give great customer service!" And that's probably true. Still, in these days of high competition and even higher expectations, great isn't good enough anymore. Today's library […]
This session will empower libraries to become vibrant community hubs through strategic outreach and impactful partnerships. In today's rapidly evolving landscape, libraries play a vital role in fostering community engagement and meeting diverse needs. This webinar will explore proven strategies, innovative approaches, and best practices for establishing and nurturing partnerships with local organizations, businesses, and […]
This project was funded either under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services or the Library Cooperative Grant program. Florida’s LSTA and LCG programs are administered by the Department of State’s Division of Library and Information Services.